All sales are final. Please double check your size, firmness, and fabric choice before making a purchase. We recommend you visit any of our stores where you can try any of our products. If you have any questions about any of our comfort products before purchasing, please email us at email@example.com, and we’d be happy to help.
We utilize a variety of local and national couriers to fulfil our shipments, including but not limited to Canada Post, Canapar, Purolator, UPS and Fedex.
The Foam Shop does not offer International shipping at this time. We certainly plan to in the future.
Shipping rates & delivery estimates
The Foam Shop charges a flat shipping rate, which is calculated depending on the product being purchased, and the shipping location.
In order to ship your products safely and effectively, The Foam Shop utilizes a Vacuum-Seal shipping method that we call Cell-Lock. We vacuum seal your purchase, removing all the air but leaving in all the comfort, before being boxed and transported. This method provides several benefits:
It strengthens and hardens the foam during shipping, protecting against physical damage during shipping.
It shields against environmental damage, such as moisture buildup, and it even makes your package smaller, saving on shipping costs.
Once your package arrives, simply release the vacuum seal and watch the Comfort Expansion begin! As air flows back into the package, your foam will revitalize, stretching and expanding until it regains the full comfort and support it started with.
RestAssured ™ Warranty
The Foam Shop proudly stands behind the quality of our products, and we know you will too. That’s why we provide a RestAssured Warranty on every sale, ensuring that your purchase arrives free of any material defects in manufacturing or workmanship. In the unlikely case that there is a defect, we promise to replace or repair your order.
Terms & Conditions
How long is the Warranty:
The purpose of the RestAssured Warranty it to guarantee your purchase arrives in the same great quality that it left us with. After receiving your product, you will have a full 30 days to notify us of any material defects.
What is Covered:
The RestAssured Warranty covers three primary parts of your purchase: the foam, the upholstery, and the workmanship (where applicable). The Foam is warrantied to be free of rips, tears, striations, veins, or any other manufacturing defects. The Upholstery is warrantied to be free of any holes, rips, or stains. The Workmanship is warrantied to be professional, specifically ensuring order accuracy when cutting foam and sewing fabric.
What is Not Covered
The warranty is null and void if the deterioration is caused by incorrect use, soiling, mildew, neglect, unauthorized alterations, improper storage, fire, flood, lightning, act of God or other events beyond the control of The Foam Shop.
Making a Claim
In the unlikely case that you are shipped a product with a manufacturing defect, rest assured we are deeply sorry, and will repair or replace your order as fast as we can. Please follow these steps upon discovering a defect in your order:
- Document the material defect. Take a few pictures, and write a small description if necessary.
- Email us right away at firstname.lastname@example.org with your information and pictures.
- From there, you can get comfortable, and we will work on a repair or replacement solution for you.
The Rest Assured Warranty is non-transferable to a third party. Only the original purchaser may peruse a warranty reimbursement. In agreeing to the terms of this warranty, the customer acknowledges that they are expected to fulfill the three steps listed under Making a Claim within 48hours of discovering the defect in their order. This protects both the customer and The Foam Shop from misinformation during claim review. In no case shall The Foam Shop be liable for any consequential or incidental damages for breach of this or any other warranty expressed or implied whatsoever, even if the loss or damage is caused by the company’s negligence or fault.